work is entertaining... one

Front desk can be referred to as "complain central" or better yet, walk-in psychiatric agency.
What we do best is not necessarily to articulate terms and conditions, to up-sell, or even to create "feel-good" experiences but to read body languages, facial expressions, and sometimes "minds."

I hate to say this but I have to admit, some of what we hear are incredibly ridiculous.
What happens most often is guest complaining or yelling in our ears for unmet expectations.

Please keep in mind, guests in their minds are always entitled to "everything."

The conversation started this way,
Obviously, this is @ the front desk:

A guest asked, why do I have to walk up to my room after a long night for in-suite dining?


My resoponse: Maam, I do apologize for the inconvenience. We do have restaurants in the property that are open 24 hours for your use. The restaurant itself is down the hall way to your right closer in proximity than your suite. It is my personal favorite, I do recommend you trying.


The guest then responded, I don't want to walk back to my suite because it is so far away but I still want to eat there and not any where else.




Some people are interesting. That's all that I have to say.