my life is a miracle...

"There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle. " 
-Albert Einstein


Dr. Albert Einstein said it well. 
This quote may lend it self to a statement made by Dr. John Dyer, "If you change the way you look at things, the things you look at change." When we appreciate the abundance in our individual lives, personal problems we face seem awfully small.

So when I examine my life from the lens of miracles, my existence in itself, I realize, is a miracle. The people who I have known, have met, and have grown close to in the past years, months, and days were all conglomeration of miracles. The job that I have today is absolutely a miracle. The talents and gifts may be outcomes of hard work and effort but if I may, I rather refer to them as miracles than results.

All for-mentioned aspects of my life make up who I am today. 

And, I am happy to say, my life is comprised of strands of miraculous events and experiences. 

If my life is a miracle... my future life ought to be referred to as a miracle also. 

That determines that only greatness and miracles await for my future. 

And this is quite amazingly.... the TRUTH. 

work is entertaining... one

Front desk can be referred to as "complain central" or better yet, walk-in psychiatric agency.
What we do best is not necessarily to articulate terms and conditions, to up-sell, or even to create "feel-good" experiences but to read body languages, facial expressions, and sometimes "minds."

I hate to say this but I have to admit, some of what we hear are incredibly ridiculous.
What happens most often is guest complaining or yelling in our ears for unmet expectations.

Please keep in mind, guests in their minds are always entitled to "everything."

The conversation started this way,
Obviously, this is @ the front desk:

A guest asked, why do I have to walk up to my room after a long night for in-suite dining?


My resoponse: Maam, I do apologize for the inconvenience. We do have restaurants in the property that are open 24 hours for your use. The restaurant itself is down the hall way to your right closer in proximity than your suite. It is my personal favorite, I do recommend you trying.


The guest then responded, I don't want to walk back to my suite because it is so far away but I still want to eat there and not any where else.




Some people are interesting. That's all that I have to say.

Welcome back ...ME...!

This is officially the second post of 2012. Much have changed since then.

In aims to reach  the majority of Las Vegas, to gain a better insight of "The"infamous hospitality industry, and to further explore the possibility of translating/coordinating/concierge-ing in this city......
to expand my empire and my sphere of influence....
or simply because I wanted to....

I have officially started my new career as a front desk agent at the ever so infamous V hotel.
It has exactly been 91days.  I was hired by a wonderful company.
My coworkers are all so wonderful and beautiful.
The work is tedious at times but mostly enjoyable and at times unbelievably entertaining.